Shipping policy

Shipping Policy

Free Shipping on All Orders

Enjoy free standard shipping on all orders across all product categories, including chargers, power banks, cables, hubs, portable power stations, headphones, earbuds, speakers, security cameras, robot vacuums, smart locks, and health devices.

Shipping Options & Delivery Times

We offer two shipping tiers to suit your delivery needs:
Service
Delivery Time
Cost
Standard Shipping
3–7 business days
Free
Express Shipping
1–2 business days
£6.99 (inc. VAT) flat rate
Delivery times are calculated from the date of order confirmation. Please note that delivery times may be extended due to adverse weather conditions, natural disasters, public health emergencies, labour strikes, or other unforeseeable events beyond our control. Some remote addresses may take longer than 7 business days.
Note: Delivery timing for pre-order products follows the estimated arrival date shown on the product page. For guaranteed same-day processing, please complete payment before 12:00 noon local time (GMT/BST) on a business day.

Conditions for Express Shipping

Express shipping (£6.99) is available when all of the following conditions are met:
  • You are signed in to your Anker account
  • Your order does not contain items with a single battery cell capacity exceeding 20 Wh (dangerous goods)
  • Your order does not contain virtual products or pre-sale items
  • The total weight of your order does not exceed 30 KG
  • Your delivery address is not in a restricted postcode area
If any of these conditions is not met, only Standard shipping will be available at checkout.

How Is My Order Shipped?

We use a tiered fulfilment model for efficient and reliable order processing:
Standard Shipping: Primarily fulfilled via third-party logistics (3PL) carriers from our UK warehouse, with Amazon Multi-Channel Fulfilment as a backup when 3PL stock is unavailable.
Express Shipping: Fulfilled via DPD Express, used as a single unified carrier for all eligible orders.
Orders are routed to the most suitable fulfilment channel based on product type, stock availability, and delivery address. All product categories share the same physical warehouse, so orders containing multiple product types are typically shipped together as a single parcel.

Where Do We Ship?

We ship to addresses within the United Kingdom. Express shipping is currently available across England, Wales, and mainland Southern Scotland. We are working to expand Express coverage to all UK regions; Standard shipping is unaffected and continues to serve the full UK.

Where We Cannot Ship

The following address types are not accepted or are subject to restrictions:
  • PO Box addresses: We are unable to deliver to PO Box addresses. Please provide a physical street address for delivery.
  • Remote postcodes: Certain postcodes may be restricted for Standard and/or Express shipping due to carrier coverage. If your address falls within a restricted area, you will be notified at checkout.
If you are unsure whether your address is serviceable, please contact our customer service team before placing your order.

Shipping Restrictions

Shipping restrictions may apply to certain products due to factors such as local regulations, hazardous materials, oversized items, or address types that some carriers cannot serve.

Dangerous Goods (DG) Restrictions

  • Power banks are not classified as dangerous goods. However, products containing a single battery cell exceeding 20 Wh are classified as dangerous goods for courier purposes and are not eligible for Express shipping.
  • Dangerous goods items ship via Standard shipping only, through carriers equipped to handle DG compliance requirements.
  • Dangerous goods shipments require a compliance check and may need approximately 1 additional business day for processing.

Weight & Size Limits

  • Maximum order weight: 30 KG. Orders exceeding 30 KG cannot be processed as a single shipment and will be prompted at checkout to split into multiple orders.
If your package cannot be delivered due to restrictions or other issues, our customer service team will proactively contact you to arrange an alternative solution or, where applicable, a refund.

Multiple Items in One Order

We aim to have all items in your order arrive together. However, products may not always ship in the same package, as different products can have different shipping requirements. For example:
  • All-in-one products (such as robot vacuums and robot mowers) always ship as individual single-item parcels and are not combined with other items in the same order, regardless of model, weight, or SKU.
  • Appliance-category items may ship in multiple packages as standard practice. You will receive a separate shipping confirmation email for each package.
  • If your order is split into multiple shipments, you will receive a separate shipping confirmation email for each package so you can track all parcels.
If you have questions about specific product shipping rules, please contact our customer service team.

Can I Change My Delivery Address After Shipping?

We are unable to change the delivery address once an item is on its way. You may cancel an order within 60 minutes of placing it and reorder with the correct details.
Important notes:
  • If an order is cancelled more than 60 minutes after placement and the item has already shipped, return shipping costs may apply. This policy is disclosed at the time of purchase and applies only where such costs are actually incurred. Nothing in this policy limits your statutory rights under applicable UK consumer protection law.
  • If a customer provides an incorrect address and this results in the package being lost or otherwise unrecoverable, the customer bears the loss. Nothing in this policy limits your statutory rights under applicable UK consumer protection law.
If you realise you have provided an incorrect address, please contact us immediately — we will do our best to help before the order ships.

Track Your Order

Once your order has shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package. If your order is split into multiple shipments, you will receive separate tracking numbers for each package.
You can also track your order by signing in to your Anker account and visiting the order detail page, where you can view all packages and their real-time status.

Received the Wrong or a Different Product?

If you received a different product than what you ordered, please contact our customer support team:
Email: uk.support@anker.com