I’ve been using the Eufy S2 for a bit now, and it has honestly exceeded my expectations. If you are on the fence because of the price tag, let me tell you: you truly get what you pay for with this machine.
Right out of the box, the setup was incredibly simple and straightforward. What usually feels like a chore with smart home tech was a breeze here. The initial mapping feature is fantastic — it accurately mapped out my entire layout on the very first run without getting stuck or confused by furniture.
As for the actual cleaning? Perfect. The vacuuming power is top-notch, picking up everything from fine dust to larger debris on both hard floors and carpets without missing a beat. Controlling it is just as easy, whether you want to schedule a quick clean, send it to a specific room, or adjust settings in the intuitive app. I hope Eufy keeps updating the software to even better.
The only real downside is that it is a significant investment. It’s definitely on the expensive side, but considering how much time it saves and how flawlessly it performs, it is worth every single penny. If you want a robot vacuum that actually does what it promises without the constant babysitting, the Eufy S2 is the one to get. Highly recommended!
I am absolutely loving it so far! Our 'Uffy' ... as we call it... is thorough, very quiet, sleek-looking, and the scented mop feature is an amazing bonus. While it occasionally misses the very tightest corners, it's incredibly precise for a robot... it’s not human, after all! It was definitely worth the wait. Since it's still brand new, time will tell if the longevity and customer service match the price tag, but right now, I'm highly impressed.
From ordering it with express 2-day delivery to Eufy finally getting me a working robot vacuum took 12 days. The first one took 9 days to arrive and when I unboxed it, charged it and switched it on, it was not working. It took Eufy 3 days to get me a replacement, which does work.
The second S2 Omni vacuum is a wonderful piece of kit and I am very pleased with it. I would have given it 5 stars, but I would only give Eufy customer service 1 star (zero if I could). They were uncommunicative, repeatedly gave me misleading information about the lack of delivery and whereabouts of the first unit. I had to do all the chasing for information. When it eventually arrived I discovered they had sent it Royal Mail rather than DPD express, and to make matters worse Eufy hadn't paid the postage so I had to pay £20 excess postage in order to get the package from the Royal Mail delivery office. Eufy were slow in acknowledging that there was clearly a technical fault with the first robot, but once they did, they were much quicker in getting a replacement to me. Customer services were were very apologetic at every response and knew they had handled my purchase badly, but offered me just £80 in compensation (which they claimed was the maximum they were allowed to offer (actually £100 less the £20 unpaid postage that I had to pay on Eufy's behalf) which they insisted on calling "compensation"). That's just 5% of the purchase price.
So 31 chat messages to Eufy and 14 email exchanges with them over a 2 week period, it is finally sorted, but that's many hours of my time that I won't get back.
So 5 stars for the robot; 1 star for the service, so I have averaged it to 3 stars.
If you really want a premium product, buy the S2. But the customer service is anything but premium so be prepared to spend a great deal of your own time chasing them to get yourself a working unit.
Excellent article, very high quality, exactly what I wanted.
This product whilst expensive, is amazing compared to my previous robot. Does an amazing job and incredibly easy to set up.
I’ve been using the Eufy S2 for a bit now, and it has honestly exceeded my expectations. If you are on the fence because of the price tag, let me tell you: you truly get what you pay for with this machine.
Right out of the box, the setup was incredibly simple and straightforward. What usually feels like a chore with smart home tech was a breeze here. The initial mapping feature is fantastic — it accurately mapped out my entire layout on the very first run without getting stuck or confused by furniture.
As for the actual cleaning? Perfect. The vacuuming power is top-notch, picking up everything from fine dust to larger debris on both hard floors and carpets without missing a beat. Controlling it is just as easy, whether you want to schedule a quick clean, send it to a specific room, or adjust settings in the intuitive app. I hope Eufy keeps updating the software to even better.
The only real downside is that it is a significant investment. It’s definitely on the expensive side, but considering how much time it saves and how flawlessly it performs, it is worth every single penny. If you want a robot vacuum that actually does what it promises without the constant babysitting, the Eufy S2 is the one to get. Highly recommended!
I am absolutely loving it so far! Our 'Uffy' ... as we call it... is thorough, very quiet, sleek-looking, and the scented mop feature is an amazing bonus. While it occasionally misses the very tightest corners, it's incredibly precise for a robot... it’s not human, after all! It was definitely worth the wait. Since it's still brand new, time will tell if the longevity and customer service match the price tag, but right now, I'm highly impressed.
From ordering it with express 2-day delivery to Eufy finally getting me a working robot vacuum took 12 days. The first one took 9 days to arrive and when I unboxed it, charged it and switched it on, it was not working. It took Eufy 3 days to get me a replacement, which does work.
The second S2 Omni vacuum is a wonderful piece of kit and I am very pleased with it. I would have given it 5 stars, but I would only give Eufy customer service 1 star (zero if I could). They were uncommunicative, repeatedly gave me misleading information about the lack of delivery and whereabouts of the first unit. I had to do all the chasing for information. When it eventually arrived I discovered they had sent it Royal Mail rather than DPD express, and to make matters worse Eufy hadn't paid the postage so I had to pay £20 excess postage in order to get the package from the Royal Mail delivery office. Eufy were slow in acknowledging that there was clearly a technical fault with the first robot, but once they did, they were much quicker in getting a replacement to me. Customer services were were very apologetic at every response and knew they had handled my purchase badly, but offered me just £80 in compensation (which they claimed was the maximum they were allowed to offer (actually £100 less the £20 unpaid postage that I had to pay on Eufy's behalf) which they insisted on calling "compensation"). That's just 5% of the purchase price.
So 31 chat messages to Eufy and 14 email exchanges with them over a 2 week period, it is finally sorted, but that's many hours of my time that I won't get back.
So 5 stars for the robot; 1 star for the service, so I have averaged it to 3 stars.
If you really want a premium product, buy the S2. But the customer service is anything but premium so be prepared to spend a great deal of your own time chasing them to get yourself a working unit.
Excellent article, very high quality, exactly what I wanted.
This product whilst expensive, is amazing compared to my previous robot. Does an amazing job and incredibly easy to set up.
I’ve been using the Eufy S2 for a bit now, and it has honestly exceeded my expectations. If you are on the fence because of the price tag, let me tell you: you truly get what you pay for with this machine.
Right out of the box, the setup was incredibly simple and straightforward. What usually feels like a chore with smart home tech was a breeze here. The initial mapping feature is fantastic — it accurately mapped out my entire layout on the very first run without getting stuck or confused by furniture.
As for the actual cleaning? Perfect. The vacuuming power is top-notch, picking up everything from fine dust to larger debris on both hard floors and carpets without missing a beat. Controlling it is just as easy, whether you want to schedule a quick clean, send it to a specific room, or adjust settings in the intuitive app. I hope Eufy keeps updating the software to even better.
The only real downside is that it is a significant investment. It’s definitely on the expensive side, but considering how much time it saves and how flawlessly it performs, it is worth every single penny. If you want a robot vacuum that actually does what it promises without the constant babysitting, the Eufy S2 is the one to get. Highly recommended!
I am absolutely loving it so far! Our 'Uffy' ... as we call it... is thorough, very quiet, sleek-looking, and the scented mop feature is an amazing bonus. While it occasionally misses the very tightest corners, it's incredibly precise for a robot... it’s not human, after all! It was definitely worth the wait. Since it's still brand new, time will tell if the longevity and customer service match the price tag, but right now, I'm highly impressed.
From ordering it with express 2-day delivery to Eufy finally getting me a working robot vacuum took 12 days. The first one took 9 days to arrive and when I unboxed it, charged it and switched it on, it was not working. It took Eufy 3 days to get me a replacement, which does work.
The second S2 Omni vacuum is a wonderful piece of kit and I am very pleased with it. I would have given it 5 stars, but I would only give Eufy customer service 1 star (zero if I could). They were uncommunicative, repeatedly gave me misleading information about the lack of delivery and whereabouts of the first unit. I had to do all the chasing for information. When it eventually arrived I discovered they had sent it Royal Mail rather than DPD express, and to make matters worse Eufy hadn't paid the postage so I had to pay £20 excess postage in order to get the package from the Royal Mail delivery office. Eufy were slow in acknowledging that there was clearly a technical fault with the first robot, but once they did, they were much quicker in getting a replacement to me. Customer services were were very apologetic at every response and knew they had handled my purchase badly, but offered me just £80 in compensation (which they claimed was the maximum they were allowed to offer (actually £100 less the £20 unpaid postage that I had to pay on Eufy's behalf) which they insisted on calling "compensation"). That's just 5% of the purchase price.
So 31 chat messages to Eufy and 14 email exchanges with them over a 2 week period, it is finally sorted, but that's many hours of my time that I won't get back.
So 5 stars for the robot; 1 star for the service, so I have averaged it to 3 stars.
If you really want a premium product, buy the S2. But the customer service is anything but premium so be prepared to spend a great deal of your own time chasing them to get yourself a working unit.
Excellent article, very high quality, exactly what I wanted.
This product whilst expensive, is amazing compared to my previous robot. Does an amazing job and incredibly easy to set up.